Returns and Exchange

Vida Lite LLC Return and Exchange Policy

Introduction

At Vida Lite LLC, we are committed to providing our customers with the best possible shopping experience. This return and exchange policy outlines the terms and conditions under which you can return or exchange products purchased from our website.

Exchanges

  • Exchange timeframe: Exchanges can be made within 3 days of the purchase date, with the original proof of purchase.
  • Product condition: Products to be exchanged must be in perfect condition, with no signs of use, and with all original tags.
  • Reasons for exchange: Exchanges will be accepted for reasons of size, color, or manufacturer’s defect.
  • Shipping costs: The customer will be responsible for the shipping costs of the exchange, unless the exchange is due to an error on the part of Vida Lite LLC.

Returns

  • Return timeframe: Returns can be requested within 3 days of the purchase date, with the original proof of purchase.
  • Product condition: Products to be returned must be in perfect condition, with no signs of use, and with all original tags.
  • Reasons for return: Returns will be accepted for reasons of manufacturer’s defect or if the product received does not correspond to the one ordered.
  • Refund: Once we receive the product and verify that it meets the established conditions, we will proceed to refund the value of the product through the same payment method used in the original purchase. Original shipping costs are non-refundable.
  • Exceptions: Returns of personalized products or those that have been clearly indicated as non-returnable in the product description will not be accepted.

Procedure for Exchanges and Returns

  1. Notification: Contact our customer service through sales@vidaliteretail.com to request an exchange or return.
  2. Product shipment: Send the product to the address we provide, along with the proof of purchase.
  3. Review: Once we receive the product, we will review it to verify that it meets the established conditions.
  4. Process: We will notify you by email of the review results and inform you of the next steps.

Additional Considerations

  • Sale items: Sale or discounted items may have different return and exchange policies.
  • Damaged products during shipping: If the product arrives damaged, you must notify us within [number] days of the delivery date.
  • Force majeure: Vida Lite LLC is not responsible for delays in exchanges or returns caused by force majeure.

This policy may be modified at any time. We recommend checking this page regularly for the latest updates.

Vida Lite LLC
vidalitellc@gmail.com